Privacy Policy

Solenne is committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.



1. Personal Information We Collect



When you visit the site, we automatically collect certain information about your device, including:


  • Web browser type
  • IP address
  • Time zone
  • Cookies installed on your device



When you make or attempt to make a purchase, we collect:


  • Name
  • Billing and shipping address
  • Payment information (processed securely by third-party providers)
  • Email address
  • Phone number



We refer to this information as “Personal Information.”



2. How We Use Your Personal Information



We use the Personal Information we collect to:


  • Process and fulfill orders
  • Communicate with you regarding your order
  • Provide customer support
  • Screen for potential fraud or risk
  • Improve and optimize our website
  • Send marketing or promotional communications (you may opt out at any time)




3. Sharing Your Personal Information



We share your Personal Information with third parties to help us operate our business, including:


  • Shopify (our ecommerce platform)
  • Payment processors
  • Shipping carriers
  • Marketing and analytics services



We may also share your information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.



4. Behavioral Advertising



We may use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.


You can opt out of targeted advertising by:


  • Adjusting your browser settings
  • Unsubscribing from our emails




5. Data Retention



We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.



6. Your Rights



Depending on your location, you may have the right to:


  • Access the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of marketing communications



To exercise these rights, please contact us using the information below.



7. Security



We take reasonable precautions and follow industry best practices to protect your Personal Information. However, no method of transmission over the internet or electronic storage is 100% secure.



8. Cookies



We use cookies to improve your browsing experience, analyze site traffic, and understand customer behavior. You can control or disable cookies through your browser settings.



9. Third-Party Links



Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites and encourage you to read their policies.



10. Changes to This Policy



We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Changes will take effect immediately upon posting.



11. Contact Us



For questions or concerns about this Privacy Policy, please contact us at:


📩 hello@solennefragrance.com

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