Refund / Exchange Policy

Refund & Exchange Policy

At Solenne, your health and safety come first.

Due to the personal and hygienic nature of our products, all sales are final. We are unable to offer refunds or exchanges once an order has been placed.

Why we don’t accept returns or exchanges

Solenne products are designed to come into close contact with skin and the body. For health, safety, and sanitation reasons, we cannot accept returned items—even if they appear unused. Once a product leaves our care, we can no longer guarantee its integrity or safety for another customer.

This policy helps us:

• Maintain strict hygiene and quality standards
• Protect our customers from potential contamination
• Ensure every Solenne product arrives untouched and uncompromised

Please order thoughtfully

We encourage you to review product descriptions, scent notes, and ingredients carefully before purchasing. If you have questions or need help choosing the right product, we’re always happy to help before you place your order.

📩 Contact us at: hello@solennefragrance.com

Damaged or incorrect orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos. We’ll make it right.

Thank you for understanding and for trusting Solenne. Your support allows us to continue creating high-quality products with care, intention, and integrity.