Terms of Service

Welcome to Solenne. By accessing our website and purchasing from us, you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully before using our site or purchasing our products.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Use

Solenne products are intended for external use only. Results may vary from person to person. Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

You agree to use all products as directed and to discontinue use if irritation occurs.

3. Orders & Payment

All prices are listed in USD unless otherwise stated. We reserve the right to change pricing, product availability, or descriptions at any time without notice.

Orders are not considered complete until payment has been successfully processed.

4. All Sales Final

Due to the personal, hygienic nature of our products and for health and safety reasons, all sales are final.

We do not accept returns, exchanges, or issue refunds once an order has been placed.

This policy helps ensure that every Solenne product remains safe, sanitary, and uncompromised for our customers.

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at hello@solennefragrance.com with your order number and clear photos of the issue. Approved claims may result in a replacement at our discretion.

6. Shipping

Shipping times are estimates and not guaranteed. Solenne is not responsible for delays caused by carriers, weather conditions, or incorrect shipping information provided at checkout.

Once an order has shipped, responsibility transfers to the customer.

7. Intellectual Property

All content on this website—including text, images, logos, product names, and designs—is the property of Solenne and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

Solenne shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

By purchasing from Solenne, you agree that use of our products is at your own risk.

9. Privacy Policy

Your submission of personal information through the site is governed by our Privacy Policy.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the website.

11. Contact Information

For questions about these Terms of Service, please contact us at:

📩 hello@solennefragrance.com